Treasure Terms & Conditions UK
We don’t expect you’ll read every word. But, hey, if you’ve got nothing else on...
- How to register for the Treasure programme
1a. To become a member of the Treasure programme, you must be resident in England, Scotland, Wales or Northern Ireland, be aged 18 years or over and have your own email address.
b. To join the programme, you are required to collect a Treasure card from a participating store and then register for free online at www.bigbrandtreasure.com. You will be sent a registration confirmation email following completion of your registration.
c. You must register your Treasure card on the same day as making your first in store purchase in order for that purchase to be reflected in your online account and to be eligible to participate in the monthly reward. For online purchases, you must register your Treasure card online before the transaction is made.
d. If registering for a digital Treasure card, you will be eligible to participate in a monthly reward only in relation to transactions made after successful registration.
e. When registering, you will be asked to create a password to access your online account. If a Treasure card is lost, stolen or you think an unauthorised person has become aware of your password, you should contact our Customer Services team by telephone on 01923 473561 or email at email@example.com. We shall not be responsible in any way for any losses arising from the unauthorised use of a password or your account.
- How the programme works
2a. Treasure is a monthly rewards programme. Every calendar month there will be a different reward. To be eligible to participate in the monthly reward, you must either:
i. Make one (1) or more purchases at a participating store each calendar month and present your registered Treasure card at the time of purchase. Should you forget to present your Treasure card at time of purchase in-store (by either showing your physical Treasure card at the till or your digital Treasure card on your mobile device), you may register your purchase
ii. Make one (1) or more purchase online at www.tkmaxx.com and, provided that the email address which you used to register your online account matches the email address that you used to register for the Treasure programme, your online purchase will be tracked automatically within 7 days.
iii. Members in Northern Ireland can enter the rewards draw for that month free of charge by registering for participation by calling Customer Services on 01923 473561 following the announcement of details of the rewards for a particular month.
b. If you have made a purchase in the calendar month, you will receive a post-purchase email and are eligible to participate in the monthly reward. You can then click to enter the monthly reward draw by logging into your account and clicking to participate.
c. We accept no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered or any technical or other reason.
d. Rewards are awarded to members through a prize draw mechanic which is independently run by a promotional verification service after the last day of the calendar month.
e. Rewards will vary each month and may include gifts or experiences. Full details and conditions of the reward will be communicated in the monthly newsletter at the beginning of each month (when applicable). We reserve the right to vary the time, date, content and/or order of rewards.
f. Winners will be notified via email if they have been successful in the prize draw with full details on how to claim the monthly reward.
g. Please allow 28 days for the delivery of rewards.
h. From time to time we may also run other promotions or prize draws via email.
- Treasure rewards
3a. All rewards are subject to availability and we reserve the right to substitute, alter or amend any reward for any reason without prior notice, in the event of unforeseen circumstances.
b. Winners may be required to participate in reasonable publicity relating to a reward and members consent to their details (name and county) and any rewards which they have won, being made available to other members/other third parties where necessary in connection with the rewards.
c. Reward winners’ names and counties may be obtained by emailing Customer Services at firstname.lastname@example.org for a period of 8 weeks following the end of the relevant calendar month for that reward.
d. There is no cash alternative for any rewards that may be made available to you as a result of your participation in the programme and rewards are non-transferable and non-refundable. Rewards can only be earned, and redeemed as set out in these Terms and in accordance with your statutory rights. Any other use, award, sale, exchange or transfer of rewards, or attempt to do so, is a breach of these Terms. Any rewards not obtained and held in accordance with these Terms will be invalid and may not be redeemed. If they are redeemed in breach of these terms, we will, or we will ask the relevant third party supplier to, cancel the relevant rewards and we may take other appropriate action.
- Your Treasure card and managing your account
4a. The Treasure card is not transferrable and cannot be copied. It can only be used by the member who is named and registered for the card. Treasure cards shall remain our property at all times and we may, at our sole discretion, with no notice, ask that you return or destroy the Treasure card.
b. You are only entitled to one (1) Treasure card per person. If we identify that you hold two (2) or more Treasure cards, we may merge them into one account at our discretion.
c. It is important that you ensure any changes to your personal or membership details are updated on your online account. We will not be responsible for any loss of benefits resulting from details being out of date or inaccurate.
d. All Treasure members are automatically issued a digital Treasure card. This can be accessed via your desktop or mobile device. If you only have a digital Treasure card but wish to have a physical Treasure card, you will need to pick up a physical Treasure card in store and update your Treasure account. This can be done within the ‘My Account’ section of www.bigbrandtreasure.com and clicking ‘I have a new Treasure card’. You will be required to enter your new Treasure card number to activate the card and update your digital Treasure card accordingly.
e. To opt out of the programme, select ‘I want to cancel my account’ within the ‘My Account’ section at www.bigbrandtreasure.com and we will remove you from the programme. Alternatively you can contact our Customer Services team. We may need to contact you for account administration purposes even if you opt out of marketing. Cancelling your account will mean you no longer receive communication Treasure and your account will cease to be active.
- Personal data
5a. By participating in the Treasure programme, you agree that we can collect and use information about you, including your registration details, information about your purchases and other information that you supply for the purposes set out in these Terms. We will not release personal details to any third party for their own marketing purposes. Your personal details will at all times be kept confidential and in accordance with our Privacy Notice, a copy of which is available at https://www.bigbrandtreasure.com/privacy-statement-cookies-policy.
b. We will collect entrants’ data for the purposes of administering a reward and to contact entrants about additional promotions and competitions run by the Treasure programme. We will share entrants’ data with authorised third parties for reward fulfilment purposes only. We may also request your postal address in order for you to receive your reward, this will be communicated in the reward communications where necessary.
6a. Member entries will be disqualified if we reasonably believe that there has been an attempt to manipulate or tamper with the operation of a reward or the member has not complied with these Terms. Proof of identity may be required to verify your eligibility to claim a reward (such as proof of age or other eligibility), and failure to provide proof of identity may result in disqualification from a reward.
b. Bulk entries made from trade, consumer groups, third parties or syndicates will not be accepted and entries made online using methods generated by a script, bot, macro or the use of automated devices will be void. Incomplete or illegible entries and entries which do not satisfy the requirements of these Terms in full will be disqualified and will not be counted.
- General terms
7a. Treasure is operated by TJX UK, of 50 Clarendon Road, Watford WD17 1TX (registered in England and Wales with company registration number 03094828) (“we/us/our/Promoter”).
b. These Terms and Conditions set out the terms of the agreement between us and you as a member of the programme and these Terms govern the use of any Treasure card, participation in the programme, the collection and use of the programme rewards by you and any promotions associated with the programme.
c. We can cancel, withdraw or alter the programme, including the Terms or any individual Treasure card at any time for business or operational reasons. For the latest Terms please visit www.bigbrandtreasure.com
d. By signing up as a member of the programme, you are deemed to accept the Terms in full. Your continued participation in the programme will be deemed acceptance of the updated Terms. These Terms were most recently updated on 7 August 2018.
e. The programme is currently being operated across selected participating TK Maxx and Homesense stores in the UK and on www.tkmaxx.com. A separate promotion is also being operated across selected participating TK Maxx and Homesense stores in the Republic of Ireland. Participating stores is available via the Store Locator at www.bigbrandtreasure.com. We reserve the right to trial, add or remove different elements within the programme which may include making changes to the participating stores.
f. The programme is for personal use by members only. The Treasure cards may not be used for any business or commercial purpose. If you use the programme, the Treasure card and/or a reward for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. The Treasure card and/or your online account does not constitute proof of purchase of goods purchased in store or online.
g. If you act in any way which is deemed by us (acting reasonably) to be fraudulent, inappropriate, misleading or abusive, in breach of the Terms or which brings our reputation into disrepute, then we shall be entitled to cancel your programme membership and account and request the Treasure card is returned or destroyed